Friday, August 31, 2012

Workplace reflections

This may sound completely cheesy, but I have to admit, one of the fun parts of working in a retail/sales job is seeing the excitement you can bring to someone's face. Sometimes people say to us who work in sales, "Oh my gosh, how do you do it? How can you handle upset customers all day?" It is always upset customers... Although at times that may feel like a big portion of it!  However, some days you just get those customers you really enjoyed working with, and when I get the moment of handing over their new phone, the look on their face is priceless.  The first customer I helped today purchased an iPhone, and when all was said and done, the minute I handed him his new phone, his eyes lit up. I mean, I can't blame him... Going from a crummy Android to an iPhone, who wouldn't be excited?! Haha, sorry Android lovers.  In moments like that, you can't help but smile and feel proud of yourself for assisting someone and making their day.  Those moments help me get through the crummy, frustrating moments.  After working in sales for so long, I think we can get a bit jaded by helping customers, but seeing that moment of excitement in someones face can really light up my own day.

One thing in retail I've noticed, nothing is ever really the same.  Each person who comes through your store is different and has their own story.  Each day you get a glimpse at the world outside yourself.  We hear stories of sadness, excitement, craziness, and of course the unfortunate anger. While the angry people may just completely throw your day for a loop, the good ones (usually) outweigh the bad. Maybe it is that social interaction you see with everyone day in and day out.  You have a product they need, and they chose to come to your store instead of using some online robot. Despite all the technology out there, even in a cell phone store, there is that moment you have to reach out and rely on each other to communicate your needs. Putting aside the occasional crazies that pass through, when you just think about the positive interaction you just experienced with someone one may realize how much we all still need each other to survive.  Granted buying a cell phone isn't survival, but that precious moment of exchange between humans, the laughter you each enjoyed, the smiles shared, there is a deep human need for those things.  If we just step back for a moment and think of those little things we experience in our jobs, those smiles of satisfaction, it makes a seemingly typical job suddenly a bit more important.

I know, some people are probably looking over this going, "Are you kidding me? It's sales, get over yourself!" Shoot, I know I even have my days that I may reread this and think "Oh shut up," but come on, in order to keep things interesting in your life and in work, you have to think outside the box, outside the negative, and look beyond the basic interaction.  At times we all need to take a step back and reflect upon our seemingly mundane day.

No comments: